Return & Refund Policy

Return Eligibility and Timeline

At Naked Nutrition, we want you to feel confident in your purchase. If your order isn’t quite right, you can return unopened and unused items within 14 days of delivery for a refund or exchange. “Unopened and unused” means the product’s seal is intact and it has not been used. For safety and quality reasons, opened consumable products cannot be accepted for return.

Starting a Return

Do not send any returns to the shipping address on your package or to a PO box, as these will not reach the correct location. Instead, contact us first through the support option listed on this site. We will provide you with a return shipping label and specific instructions. Using this label is required to properly process your return in our system.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping charges.

Refund Processing

After we receive and inspect your returned item, we will issue a refund to your original payment method. Shipping fees are non-refundable unless the return results from damage or an error on our part. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please take a photo of the product and contact us promptly. We will resolve the issue by providing a replacement or refund without unnecessary delays. Reporting damage within a reasonable time after delivery helps us file claims with the carrier efficiently.

Non-Returnable Items

Products marked “as is” or final sale cannot be returned or refunded.
Due to carrier limitations on consumable goods, we cannot accept returns for orders shipped to Alaska or Hawaii.

Exchanges

Want a different flavor or product? The quickest way is to return your unopened item for a refund and place a new order for the desired product. This approach avoids delays or potential out-of-stock issues associated with direct exchanges.

Questions or Assistance

If you have any questions before returning an item, please contact us through the support option on this site. We’re here to help ensure your return is handled correctly and smoothly.